Privacy Policy

Who we are

Reliance Care Solutions ("Reliance Care," "we," "us") is a licensed Ohio home care and DODD services provider headquartered in Toledo, OH. This policy explains how we collect, use, and protect information you share through our website, intake forms, and care tools.

Information we collect

• Contact details you provide: name, phone, email, ZIP code.
• Care context you choose to share through our tools (eligibility quiz, cost estimator, care plan builder, ZIP coverage checker): waiver status, county, hours needed, general care needs.
• Technical data automatically collected when you browse: device type, browser, pages visited, and similar analytics.
• Cookies for site functionality and (with your consent) analytics. See the Cookies section below.

We do not ask for Social Security numbers, Medicaid IDs, or medical records through our website. Anything you choose to share is treated as a clinical note: stored securely and shared only with the coordinator working your case.

How we use information

• To respond to your inquiry and coordinate care or a free assessment.
• To generate the PDF reports our care tools produce on your device.
• To improve our services, content, and coverage decisions.
• To comply with legal, regulatory, and Ohio Medicaid waiver obligations.

We never sell your information. We do not share it with marketing partners.

HIPAA-aware handling

Reliance Care is a HIPAA Covered Entity for the clinical services we deliver. Information you submit through this website becomes Protected Health Information (PHI) once it is associated with your care. We apply administrative, physical, and technical safeguards consistent with HIPAA's Privacy and Security Rules, including encryption in transit, role-based access, and audit logging.

How we share information

We share information only with:

• Our employees and contracted caregivers, on a need-to-know basis.
• Vendors who help us operate the website and store data securely, under written confidentiality and HIPAA Business Associate Agreements where applicable.
• Government agencies (Ohio Department of Medicaid, ODA, DODD, county boards) when required to bill, document, or comply with a waiver.
• Law enforcement or courts when legally compelled.

Cookies & analytics

We use a minimal set of cookies to keep the site working (essential) and, if you accept, to understand how visitors use the site so we can improve it (analytics). You can change your choice anytime by clearing the reliance-cookie-consent entry in your browser storage; the banner will reappear.

SMS and text messaging

If you provide a mobile number and opt in (by checking the SMS consent box on one of our forms, by replying with consent to a coordinator, or by texting START to a number we have provided), we may send you transactional and conversational text messages related to your care. These messages include care coordination, appointment reminders, and intake follow-up. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of any purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support our services (for example, customer support and messaging delivery providers such as GoHighLevel and Twilio) is permitted, and those parties are bound by written agreements to keep your data confidential and to use it only to deliver the messages you have asked for.

See our SMS Terms for the full program description, supported carriers, and opt-out instructions.

Your choices

• You can request a copy, correction, or deletion of the information we hold about you.
• You can opt out of follow-up communications anytime by replying STOP to a text or telling any coordinator.
• Children under 13 should not submit information through this site.

Contact us

Questions about this policy or your information? Call 419-704-0316 or email info@reliancecaresolutions.com.