A provider that won't make you look bad.
You're judged on your providers. We answer referrals fast, document everything, staff consistently, and communicate proactively so your file stays clean.
Our response promise
A real care coordinator responds in under 10 minutes during business hours - and within one business hour after hours.
We hear this every week
What you're afraid of, in your own words.
- A referral that goes silent for days
- Providers that miss visits or skip documentation
- Constant re-staffing of the same case
- Surprises during audits or reviews
How we answer it
Specific commitments. Not slogans.
Referral response under 4 business hours
You'll hear from a named coordinator the same business day. Usually the same hour. With intake status, not voicemail.
Documentation that survives audit
Care plans, EVV-compliant visit notes, incident reports, and progress summaries. Delivered on your cadence.
Staffed for the long haul
Pre-matched backup caregivers and a continuity-first scheduling model. Fewer fires, fewer reassignments.
Proactive communication
We tell you about changes before you have to ask. Schedule shifts, hospitalizations, family concerns. Flagged in writing.
Step by step
What happens next
- 1
Send the referral
Phone, fax, email, or your county portal. We accept all of it.
- 2
Same-day acknowledgment
A coordinator confirms receipt, capacity, and timeline within hours.
- 3
Intake & assessment
Scheduled around the client and family, with you copied on confirmations.
- 4
Care plan returned to you
Reviewed, signed, and aligned with the ISP / service plan you authored.
- 5
Standing communication
Weekly notes, monthly summary, and direct-line escalation. Your call.
I refer to Reliance because they actually call me back. My ODA reviews go smoother because their documentation is clean.
Case Managers. Common questions
Your next step
Send a referral, or test our response time first.
Call our coordinator line during business hours. You'll talk to a named person within minutes. Not a queue. We'll tell you on the spot whether we can take the case, the timeline, and what we need from you.
Typical response in under 10 minutes during business hours. After-hours messages are returned the next morning.
Literature for case managers
Print, fax, or hand to a family.
Branded PDFs written for your workflow. One or two pages, ready for the binder.
Provider one-pager
PDF · 1p
Single-page overview of Reliance Care Solutions for social workers, case managers, and discharge planners. Services, payers, service area, intake.
OpenReferral fax sheet
PDF · 1p
HIPAA-friendly single-page referral form. Fax or secure email. Captures the minimum we need to call the family back same day.
Open72-hour discharge checklist
PDF · 2p
What to confirm before discharge, then at 24, 48, and 72 hours after. Prevents the readmissions that hit in the first three days.
OpenSigns they need more help
PDF · 2p
For therapists, behavioral health clinicians, and community case managers. The signals that mean it's time to refer for personal care or respite, before a crisis.
OpenPayer cheat sheet
PDF · 2p
PASSPORT, MyCare Ohio, DODD waiver, IO/SELF/Level One, and VA. Who qualifies, what's covered, and what to send the agency.
OpenPASSPORT application prep
PDF · 1p
What families should gather before the Area Agency on Aging assessment. Useful leave-behind for PASSPORT-eligible referrals.
OpenReady when you are.
One call. A real coordinator. A plan you can actually follow.