A MyCare provider that works across all five plans.
We're contracted with Aetna, Buckeye, Molina, CareSource, and United. Auth-to-start under 72 hours on a normal week. Plain-language updates back to you and the member. Refer in 2 minutes.
Our response promise
A real care coordinator responds in under 10 minutes during business hours - and within one business hour after hours.
We hear this every week
What you're afraid of, in your own words.
- Providers that only take one or two MyCare plans
- Authorization that sits for weeks before care starts
- Plan-coordinator updates buried in voicemail
- Members hospitalizing because the home plan never launched
How we answer it
Specific commitments. Not slogans.
All five MyCare plans
Aetna, Buckeye, Molina, CareSource, United. One provider relationship, not five.
Authorization to start under 72 hours
On a normal week, with normal authorization turnaround. We'll tell you on the call what's realistic for the specific plan.
Care manager updates in plain English
Start-of-care confirmation, hours delivered, change-in-condition flags. Sent how you want to receive them.
Transition-of-care done right
Hospital-to-home, SNF-to-home, ED-to-home. We coordinate the home setup so the member doesn't bounce back.
Step by step
What happens next
- 1
Send the referral
Phone, secure email, or your plan's provider portal. We'll find you the right intake path.
- 2
Same-day capacity confirmation
Coordinator confirms the plan, ZIP, and start window in writing.
- 3
Authorization push
We work with the plan's UM team to move the auth, not around it.
- 4
Start of care
Typically within 72 hours of authorization on a normal week. Faster for transitions of care.
- 5
Updates on your cadence
Weekly during the first 30 days, monthly after. Or whatever your plan requires.
Reliance is one of the few agencies in our region that takes every MyCare plan and actually responds to auth requests the same day.
MyCare Ohio Care Coordinators. Common questions
Your next step
Refer one MyCare member and test our auth-to-start time.
Pick a member whose home plan needs to launch this week. Send the referral. We'll work the authorization with the plan and tell you on the call what your realistic start date looks like. No vague promises.
Typical response in under 10 minutes during business hours. After-hours messages are returned the next morning.
Literature for mycare ohio care coordinators
Print, fax, or hand to a family.
Branded PDFs written for your workflow. One or two pages, ready for the binder.
Provider one-pager
PDF · 1p
Single-page overview of Reliance Care Solutions for social workers, case managers, and discharge planners. Services, payers, service area, intake.
OpenReferral fax sheet
PDF · 1p
HIPAA-friendly single-page referral form. Fax or secure email. Captures the minimum we need to call the family back same day.
OpenPayer cheat sheet
PDF · 2p
PASSPORT, MyCare Ohio, DODD waiver, IO/SELF/Level One, and VA. Who qualifies, what's covered, and what to send the agency.
OpenMyCare Ohio comparison
PDF · 1p
Side-by-side worksheet for the 5 MyCare Ohio plans. Give to a dual-eligible family weighing plan choice.
OpenAlso helpful
Other audiences we support
Ready when you are.
One call. A real coordinator. A plan you can actually follow.