You're not alone in this. We'll walk it with you.
Finding care for someone you love is overwhelming. We answer the phone, explain Medicaid in plain English, and match a caregiver who actually shows up. Every shift, on time.
Our response promise
A real care coordinator responds in under 10 minutes during business hours - and within one business hour after hours.
We hear this every week
What you're afraid of, in your own words.
- Nobody answers the phone or calls back
- A different caregiver every week
- No-shows and last-minute cancellations
- Medicaid paperwork that nobody explains
How we answer it
Specific commitments. Not slogans.
A real person on the phone
Call during business hours and a coordinator picks up. Not a queue, not a national call center. After hours, we call back within 10 minutes.
The same caregiver, every visit
We match on personality, language, and schedule. Then we protect that match. Consistency is the whole job.
Medicaid, in plain English
IO, SELF, and Level One DODD waivers. We explain each one, file the paperwork, and tell you what to expect at every step.
Updates that reach the whole family
Care notes, schedule changes, and check-ins shared with the people you trust. Not buried in a portal.
Step by step
What happens next
- 1
Call or request a callback
Two minutes. A coordinator listens. No script.
- 2
Quick intake review
We confirm your situation, waiver options, and any urgency. Same day.
- 3
In-home assessment
A coordinator visits to meet your loved one, the home, and the family.
- 4
Care plan & caregiver match
You review hours, schedule, and meet your caregiver before day one.
- 5
Care begins. Usually within 48–72 hours
We stay in touch every week until everything feels right.
They didn't just help my mother. My family can finally rest. The PASSPORT paperwork was handled in days, not months.
Families. Common questions
Your next step
Not sure where to start? That's exactly when to call.
You don't need to have it figured out. Call and a coordinator will listen, sort through your options with you, and explain what's realistic. Even if that means pointing you somewhere else. No script, no pressure, no commitment.
Typical response in under 10 minutes during business hours. After-hours messages are returned the next morning.
Literature for families
Print, fax, or hand to a family.
Branded PDFs written for your workflow. One or two pages, ready for the binder.
Family handout: after referral
PDF · 1p
Plain-English handout for families. Hand at discharge so the family knows exactly what to expect after a professional refers them to Reliance.
OpenPASSPORT application prep
PDF · 1p
What families should gather before the Area Agency on Aging assessment. Useful leave-behind for PASSPORT-eligible referrals.
OpenMyCare Ohio comparison
PDF · 1p
Side-by-side worksheet for the 5 MyCare Ohio plans. Give to a dual-eligible family weighing plan choice.
OpenFamily discharge packet
PDF · 2p
Family-facing discharge packet to send home with the patient. Pairs with the 72-hour clinical checklist.
OpenRespite request letter
PDF · 1p
Template families send to their SSA or care manager to formally request additional respite hours. Helps DODD and PASSPORT cases.
OpenReady when you are.
One call. A real coordinator. A plan you can actually follow.