Same-day intake. Care home before the patient is.
Discharge windows are tight. We confirm capacity in real time, run intake against the discharge plan, and have a caregiver in the home within 24–48 hours of authorization.
Our response promise
A real care coordinator responds in under 10 minutes during business hours - and within one business hour after hours.
We hear this every week
What you're afraid of, in your own words.
- A patient ready to discharge with no home support in place
- Providers that confirm and then disappear
- Slow Medicaid authorization handoff
- Readmissions because care lapsed at home
How we answer it
Specific commitments. Not slogans.
Real-time capacity check
Call us with the discharge window. We tell you on the spot whether we can staff it.
Intake at the bedside
When appropriate, our coordinator meets the family at the hospital before discharge.
Care in the home within 24–48 hours
Most discharges are covered the next day. Emergency same-day staffing is available.
A handoff that holds
We loop the case manager, primary care, and family on the care plan. No dropped batons.
Step by step
What happens next
- 1
Call our discharge line
Capacity and ETA confirmed during the call.
- 2
Bedside or phone intake
Coordinator gathers the discharge plan, meds, and family contacts.
- 3
Home readiness check
Equipment, access, fall risks. Flagged before the patient gets home.
- 4
Caregiver in the home
Typically within 24–48 hours of authorization, often same-day.
- 5
30-day stabilization
Weekly check-ins to reduce readmission risk during the highest-risk window.
They confirmed staffing while I was still on the phone. My patient went home with care waiting. Not a promise.
Hospital Discharge Teams. Common questions
Your next step
Have a discharge window today? Call our intake line now.
Tell us the patient's situation and the discharge target. We'll confirm capacity in real time, walk through Medicaid/insurance authorization, and have a coordinator at bedside or on the phone before the patient leaves the unit.
Typical response in under 10 minutes during business hours. After-hours messages are returned the next morning.
Literature for hospital discharge teams
Print, fax, or hand to a family.
Branded PDFs written for your workflow. One or two pages, ready for the binder.
Provider one-pager
PDF · 1p
Single-page overview of Reliance Care Solutions for social workers, case managers, and discharge planners. Services, payers, service area, intake.
OpenReferral fax sheet
PDF · 1p
HIPAA-friendly single-page referral form. Fax or secure email. Captures the minimum we need to call the family back same day.
OpenFamily handout: after referral
PDF · 1p
Plain-English handout for families. Hand at discharge so the family knows exactly what to expect after a professional refers them to Reliance.
Open72-hour discharge checklist
PDF · 2p
What to confirm before discharge, then at 24, 48, and 72 hours after. Prevents the readmissions that hit in the first three days.
OpenPayer cheat sheet
PDF · 2p
PASSPORT, MyCare Ohio, DODD waiver, IO/SELF/Level One, and VA. Who qualifies, what's covered, and what to send the agency.
OpenFamily discharge packet
PDF · 2p
Family-facing discharge packet to send home with the patient. Pairs with the 72-hour clinical checklist.
OpenAlso helpful
Other audiences we support
Ready when you are.
One call. A real coordinator. A plan you can actually follow.