We'll walk you through the waiver. Start to approval.
IO, SELF, and Level One DODD waivers. Most families have no idea which one fits. We explain your options, help you apply, and start care the moment you're approved.
Our response promise
A real care coordinator responds in under 10 minutes during business hours - and within one business hour after hours.
We hear this every week
What you're afraid of, in your own words.
- Not knowing which waiver to apply for
- Getting denied because of a paperwork mistake
- Waiting months for a call back from the county
- Paying out of pocket when help was available
How we answer it
Specific commitments. Not slogans.
Waiver matching in one call
Tell us the situation. Age, diagnosis, income, household. We tell you which waivers likely fit, in plain English.
We help fill the paperwork
Application packets, supporting documents, county follow-ups. We sit alongside you, not behind a portal.
Care starts the day you're approved
We pre-build your care plan during the application window so services launch immediately on approval.
If you're denied, we help you appeal
Denials are common and often fixable. We know the process.
Step by step
What happens next
- 1
Free eligibility call
15 minutes. We map you to likely waiver options.
- 2
Paperwork prep
We help gather documents and submit the application.
- 3
County follow-up
We track status, prompt next steps, and answer questions on your behalf.
- 4
Care plan staged
We pre-match your caregiver during the approval window.
- 5
Approval → care
Services begin within 48–72 hours of authorization.
Clear, honest, fast. I finally understood our waiver options after one phone call.
Medicaid & Waiver Families. Common questions
Your next step
Don't guess at the paperwork. Let us look at it with you.
A free 15-minute call: tell us the situation and we'll tell you which waivers likely fit, what documents you'll need, and whether you're at risk of denial. If it's not us you need, we'll say so honestly.
Typical response in under 10 minutes during business hours. After-hours messages are returned the next morning.
Literature for medicaid & waiver families
Print, fax, or hand to a family.
Branded PDFs written for your workflow. One or two pages, ready for the binder.
Family handout: after referral
PDF · 1p
Plain-English handout for families. Hand at discharge so the family knows exactly what to expect after a professional refers them to Reliance.
OpenPASSPORT application prep
PDF · 1p
What families should gather before the Area Agency on Aging assessment. Useful leave-behind for PASSPORT-eligible referrals.
OpenMyCare Ohio comparison
PDF · 1p
Side-by-side worksheet for the 5 MyCare Ohio plans. Give to a dual-eligible family weighing plan choice.
OpenAlso helpful
Other audiences we support
Ready when you are.
One call. A real coordinator. A plan you can actually follow.